What are the new security features?
         The new online security features combine something you have, such as your registered computer, with something you know, such as a password and a personal security ID. The added security allows our members to know that they are accessing our website and not a fraudulent site, and it enables us to know that we are dealing with an authentic member. This new service works three fold. It protects our members, it protects your financial information, and we meet the FFIEC requirements. We know this is a big change but the extra effort will be worth it.

Why did my Bull's Eye Credit Union PC Branch login page change?
         Your Bull's Eye Credit Union is committed to the safety of your financial information. The changes you are seeing on the login page are due to enhanced measures to secure your financial information when you use PC Branch.

What is Bull's Eye Credit Union "Secure" PC Branch?
         "Secure" PC Branch provides added protection from fraud and identity theft by helping to ensure that only you have access to your account online. In addition to your password, we have included five extra layers of security - a Security Code, Security Questions, a Security Image, an optional Login Nickname and optional Computer Registration.

If you have any questions or concerns regarding these changes please contact us.

Why do I need to use Bull's Eye Credit Union "Secure"PC Branch?
         When you visit our branch, you know our faces and we know yours. "Secure" PC Branch does the same thing over the Internet. When you enroll in "Secure" PC Branch, you will provide personal information that will be difficult for potential fraudsters to find out. This information will be used to indentify you as to us.

What is the Security Code?
         The Security Code protects your account from automated attacks using computer programs to guess account numbers. These programs are confused by the background image and cannot read the code.

The Security Code is a randomly generated series of "UPPER" case letters and numbers that you need to type in box below the image as shown in this example.

*Tip: The Security Code changes everytime you login.*

What is my Security Image?
         The Security Image is used to help you identify PC Branch-Online as a legitimate site for Bull's Eye Credit Union. The text you select will be converted to an image that will be displayed during login. When you see this image, you will know that you are using the real PC Branch-Online and not an imposter site.

*Tip: You must be 4 to 20 characters in length.*

What are the Security Questions used for?
         When you enroll, you will be asked to enter five Security Questions and corresponding answers. If you are using a PC that you have not registered, you will be asked one of your Security Questions so that you can be properly authenticated.

*Tip: The answers to your Security Questions are case sensitive and cannot contain special characters like !$ or %.*

Why can't I use certain words like "drop" as part of my security Questions Answers?
         There are certain words used by hackers to try to gain access to the systems and manipulate data; therefore, these words are restricted, "select," "delete," "update," "insert," "drop" and "null."

Why am I being asked a question when I try to login?
         We ask you a Security Question when you are trying to login from an unregistered computer. This is to prevent someone with stolen passwords from logging into your account. Since only you know the answer to the questions, we will know it's really you.

*Tip: you may want to Register your personal computer to avoid this step.*

What does "Register This Computer" mean?
         If you choose to register your computer, you will not be prompted to answer one of the Security Questions each time you login. You will only have to enter your Member Number, password and the random Security Code.
You can register your computer after you have completed the initial enrollment. When you register a computer, we assign a secure (encrypted) "cookie" to the computer. This cookie contains a randomly generated unique number that identifies your computer. The cookie is visible only to the credit union website and does not contain or store any personal or private information. When you login, your web browser sends us the cookie to verify that login is taking place from your computer.

*Tip: If you delete your cookie on your PC, you will have to re-register the computer.*

What does "Do Not Register This Computer" mean?
         If you are using a public computer that is accessed by many users (at the library or school) we recommend that you do not register your account on the PC.

*Tip: We only recommend registering your personal computer at home or at work.*

Can I register on another computer?
         Yes, you can register your account on more than one PC.

I share my computer with someone who has their own account. Can we both login from here?
         Yes. You can both use the same computer to login to your individual Bull's Eye Credit Union account. There is no limit to how many people can login to PC Branch from the same computer. This will bypass the Security Questions when you login.

Do I have to re-register my PC when I delete my cookies?
         Yes. The system uses your PC hardware and software information to recognize you as a legitimate user. If you delete your cookies, the information is no longer available to authenticate your login. You will be prompted to answer one of your Security Questions.

Do I have to register again when I use a separate browser on the same PC to access PC Branch?
         Yes. When you register your account on a PC, it stores software and hardware information used to access PC Branch-Online. The system stores information like your browser (Internet Explorer, Netscape, Firefox) and operating system (Windows XP, 2000, Macintosh). If you access PC Branch-Online with anything different for future logins, you are required to register the new system information..

Can I access my account from any computer?
         Yes, you can still access your account from any computer with online access. If you login from a new computer or a public PC, you will need to answer one of the Security Questions. This helps protect you by keeping unauthorized people from accessing your information. There is no limit to how many different computers you can use to login to your Credit Union account.

Will my Password change?
         No. The password you use to log into PC Branch will remain the same.

If someone steals my password, how will "Secure" PC Branch keep them from accessing my account?
         When someone tries to login using your stolen user name and password, we will recognize that they are logging in from an unregistered computer and will ask them a Security Question. Since only you know the answers to your Security Questions, they will not be able to give a correct answer and will not be able to login.

What if I forget my password or the answers to my Security Questions?
         If you forgot your password or the "Security Question Answer," please call us at (715) 423-2650 or (715) 254-2000, or  email (so we may contact you).

How do I change my PC Branch password?
         If you are NOT locked out of PC Branch, login and click on the "More" button. Click on the "Change password" button and enter your current PC Branch password followed by your new password twice.

Can I change my Security Questions and/or my Security Image?
         Yes. Log into "Secure" PC Branch and click on the "More" button. A new button has been created called "MFA." Click on the "MFA" button to edit your Security Questions or Security Image.

What is the Login Nickname used for?
         You can now login to "Secure" PC Branch by entering a login Nickname OR your Member Number. The Login Nickname must be at least 4 letters or numbers. You cannot use all numbers. The login Nickname is case-sensitive.

If I get locked out of PC Branch, will I have to re-register for the new security system?
         No. If you are locked out of "Secure" PC Branch call us at (715) 423-2650 or (715) 254-2000, or  email (so we may contact you)

Will I still have access to all the same accounts online?
         Yes. This process only affects how you login into your PC Branch account.

What will happen to my Bill Pay settings or any other saved settings within PC Branch that I had set up before this change?
         All settings within your PC Branch session will remain the same after this change.

Does the new security enhancement affect my downloading into Quicken or Microsoft Money?
         No. The only thing that has changed is how you log into PC Branch.

Why all this attention to the login process?
         While the changes of identity theft or monetary loss are slim, there are malicious entities that look to fraudulently gain from unsuspecting individuals. One of the most popular methods of fraud is impersonating individuals during the login Process. It is our intent to make this process as difficult as possible for those fraudsters while keeping your experience as hassle-free as possible.

What will I have to do to login after I enroll for "Secure" PC Branch?
         Step 1: Enter Member Number or Login Nickname and random Security Code.
         Step 2: Answer the Security Questions. The answers to your Security Questions are case Sensitive. (Once you register your computer, this step will be skipped.)
         Step 3: Verify that your Security Image is correct and enter your current PC Branch password. Select the radio button next to Register your computer so that you are not asked the Security Question each time you login, if you would like.